Two people standing on a sunny city street, talking to a tourism volunteer who is wearing a red jacket

City Ambassadors

Accredited visitor information centre logo

Keep an eye out for our City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.​​​​​​​​​​​​​​​​​​​​​​​​​​​

Ambassadors are friendly and equipped with extensive local knowledge that they are eager to share. You’re never too far away from helpful, local advice.

Where to find City Ambassadors

Various locations along Swanston Street, City Square, and Federation Square. Various locations at the main entry points to the Queen Victoria Market.

Operating hours

Swanston Street, City Square, and Federation Square: Monday to Saturday 10am to 4pm and Sunday 11.30am to 3pm.

Queen Victoria Market: Friday to Sunday 10am to 3pm. Closed on Good Friday.

Contact us

Email visitor@melbourne.vic.gov.au for tourism enquiries.

Discover more

³Ô¹ÏÍø City Ambassador showing a map to a visitor off a cruise ship.

Cruise ship arrivals

When arriving by ship, local experts are on hand to help you make the most of your visit.

A staff member in a red jacket showing a customer something on a screen.

Visitor centres

Get advice and recommendations at one of the visitor centres in the city.

Tourist information centre, with a person in a red uniform talking to a visitor.

Fitzroy Gardens Visitor Centre

This visitor centre is your first stop to explore the beautiful surrounds and Cooks' Cottage.

Two people in a local handicrafts store, one in a red uniform showing the other some products.

³Ô¹ÏÍø Visitor Hub

Located in the centre of the city, the ³Ô¹ÏÍø Visitor Hub can provide helpful advice and tips.